From opening an account to making a withdrawal — our Help Center is always here for you. Browse by category below or jump straight into live chat.
Select a category based on the type of issue you have
Help with creating a new account, identity verification, and profile setup.
12 GuidesDepositing via bKash, Nagad, Rocket, and any other payment-related issues.
18 GuidesCashing out your winnings, processing times, and how to resolve withdrawal issues.
15 GuidesEverything you need to know about welcome bonuses, free bets, cashback, and other promotions.
10 GuidesAll your questions about placing bets, understanding odds, live betting, and cash out.
22 GuidesRules and how-to guides for slots, Live Casino, roulette, and other games.
19 GuidesHelp with downloading and installing the BAJ99 app, plus fixes for common technical issues.
8 GuidesPassword changes, two-factor authentication, and account security.
11 Guides
Whether you're new to online betting or a seasoned player, there are times when you just need a little help. BAJ99 gets that. This Help Center was built with everyday Bangladeshi users in mind — no complicated jargon, no confusing instructions, just clear and straightforward answers to your questions.
A small issue can sometimes sour the whole experience. Maybe your deposit took a bit longer than expected, you're not sure how to use a bonus, or you've forgotten your password — without the right information, these minor hiccups can turn into real frustrations. That's exactly what BAJ99's Help Center is here for.
Here you'll find step-by-step instructions covering everything from account registration to placing your first bet. How long a bKash deposit takes to arrive, what happens after you submit a withdrawal request, what the terms of each bonus are — it's all explained in plain language.
All you need to open a new account at BAJ99 is your mobile number. Registration takes just two minutes — enter your number, verify the OTP, and set a password. Your account is ready to go. To make withdrawals, however, you'll need to verify your identity. That process is equally straightforward — simply upload a photo of your National ID or passport.
If you've forgotten your password, use the "Forgot Password" option on the login page. An OTP will be sent to your registered mobile number, and the entire process of setting a new password takes under three minutes. If your account is locked, contact live chat — issues are typically resolved within 10–15 minutes.
The most popular deposit methods at BAJ99 are bKash, Nagad, and Rocket. Your balance is usually credited within 2 to 5 minutes. If it takes longer than 15 minutes, contact live chat with your transaction ID. In most cases, the delay comes from a temporary issue on the bank or mobile banking side — not BAJ99's system.
For verified accounts, withdrawals are usually processed within 15 minutes to 2 hours. A "Pending" status after submitting a request is normal — it just means your withdrawal is being processed. If it stays pending for more than 24 hours, please contact support.
One thing to keep in mind — to withdraw winnings earned through a bonus, you'll need to meet the wagering requirements first. The number of times you need to place bets is outlined in the bonus terms. If these conditions aren't met, your withdrawal may be held back.
Via OTP from the login page
Chat with Transaction ID
Contact Support if Pending Over 24 Hours
Check Eligibility
Instant Help via Live Chat
Keep in mind: When contacting support, have your registered mobile number and transaction ID ready — it helps the team resolve your issue much faster.
Follow these steps for a quick resolution to any issue
Most common questions are already answered in our FAQ. Take a look before reaching out to live chat — chances are you'll find what you need right there.
Type a keyword related to your issue into the search bar above. Relevant guides and articles will appear, with step-by-step instructions to walk you through the solution.
If you can't resolve it on your own, click the live chat button at the bottom right of your screen. You can chat in Bangla and typically get a response within 5 minutes.
For complex issues, email us at support@baj99.net. Attach a screenshot for a faster resolution. Responses typically arrive within 2–4 hours.
Once your issue is resolved, let the support team know. Your feedback helps us improve our service.
Reach us through whichever channel works best for you
The fastest way to get help. Start a chat from any page on the site. Support is available in Bengali.
24 Hours, 7 DaysFor complex issues or if you need to send documents, email us at: support@baj99.net
Response time: 2–4 hoursJoin our official Telegram channel for the latest updates, offers, and support — all in one place.
Active Channels
New users at BAJ99 receive a 100% welcome bonus on their first deposit. A common issue is forgetting to enter the bonus code before making that deposit — without it, the bonus may not be credited automatically.
Don't panic if this happens. Contact live chat within 24 hours of your deposit and share the transaction details — the support team will add the bonus manually. After 24 hours, this becomes harder to arrange, so it's important to reach out promptly.
Wagering requirements can be confusing. Say you deposit ৳1,000 and receive a ৳1,000 bonus. If the wagering requirement is 10x, you'll need to place a total of ৳10,000 in bets before you can withdraw. You don't need to win those bets — you just need to place them. Bonus validity is typically 7 to 30 days.
The BAJ99 app is available on both Android and iOS. On Android, you'll need to download and install the APK file directly. During installation, enable the "Install from unknown sources" option in your settings. This is a standard security setting — as long as you download from a trusted source, there's nothing to worry about.
If the app crashes or won't load, start by force-closing it and reopening. If that doesn't help, restart your phone. If the problem persists, uninstall and reinstall the app. Clearing the cache often resolves issues as well.
You can access all BAJ99 features through a mobile browser as well. Use the latest version of Chrome or Firefox for the best experience — older browsers may not support all features properly. Clearing your browser's cookies and cache occasionally can also speed up page loading significantly.
A stable internet connection is essential during live betting or live streaming. 4G or WiFi works best. A weak connection may cause live odds to update incorrectly, which can affect your betting decisions.
Build a few simple habits to keep your BAJ99 account secure. Start with a strong password — at least 8 characters combining letters, numbers, and special characters. Avoid reusing the same password across other sites.
Keep Two-Factor Authentication (2FA) enabled on your account. Even if someone gets hold of your password, they won't be able to log in without the OTP sent to your mobile. You can turn this on easily from your BAJ99 account settings.
If someone calls you claiming to be from BAJ99 and asks for your password or OTP — never share it. BAJ99's genuine support team will never ask for your password or OTP. If you receive such a call, report it to support immediately.
If you notice any suspicious activity on your account — such as unrecognized logins or unauthorized transactions — change your password immediately and report it via live chat. Acting quickly can prevent further damage.
A few things worth knowing to get the most out of BAJ99
Deposits via bKash, Nagad, and Rocket are typically processed within 2–5 minutes. During peak hours, it may take slightly longer. Bank transfers generally take 1–2 hours.
The minimum daily withdrawal is ৳500. Withdrawal limits are restricted until your account is verified. Once verified, your limit increases significantly.
Welcome bonuses must generally be used within 30 days. Free bets are valid for 7 days. Any unused bonus expires automatically once the validity period ends.
Upload a clear photo of your NID or passport. Verification is usually completed within 2–6 hours. If the image is blurry, you may be asked to re-upload.
You can place multiple bets on a single event. However, betting on conflicting outcomes within the same event may result in both bets being voided. See the Terms page for details.
Live chat support is available 24 hours a day, 7 days a week. Email support responses typically arrive within 2–4 hours during office hours.
The Most Common Questions We Get at the Help Center